Call centre

Interact with your customers through a video conference call

Overview

The Call Center is a space where you can engage with your customers via a VideoConference call. This is fully compliant with directives set for remote interactions with financial institutions.

To access the Call Center go to the Processes section and click on an individual process.

An account opening call between an agent and a client

Features

Chatbox

Agents can use the chatbox to talk and give instructions or recommendations to the clients.

Check List

Check Lists help reduce human errors, by ensuring that the agent is completing all the required steps of the customer journey.

Capture

Using the Capture function, agents can take a screenshot of the video call in order to get proof or records of the interaction. Everything is of course compliant with privacy regulations.

Assisted customer journey

Through the Call Center, an agent can guide the client in the verification journey. For this, the Call Center helps by showcasing each step that is required and the action necessary to happen.

For example in an onboarding flow, the agent will be asking the customer to show his face and ID to the camera. The agent can take pictures of them as proof and finalize the process by sending an OTP message.

The customer showing the agent the ID card